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♥︎RDxMN COLLECTION - NOW LIVE♥︎

Orders and Shipping Times

Average Shipping Times: (shipped out of Los Angeles, USA)

STANDARD:
USA: 3 – 5 working days (Mon-Fri)
Rest Of The World: 14 working days (Mon-Fri)

EXPRESS:
USA: 1 – 3 working days (Mon-Fri)
Rest Of The World: 5 – 7 working days (Mon-Fri)

Special busy periods: during new range launches, re-stocks & sales please allow an additional 1-2 days on-top of the above

* Public Holidays: not included as delivery days

* Next working day delivery: does not include Saturday or Sunday as a delivery day

FAQ

PAYMENTS ACCEPTED

PayPal, Visa, Visa Debit, MasterCard and American Express.

CAN I TRACK MY ORDER?

Yes, once your order is dispatched, you will receive an email with all your tracking information and the steps to track the progression of your parcel.

I ENTERED THE WRONG ITEM OR SHIPPING ADDRESS OR I WANT TO CANCEL MY ORDER?

We are quick to process and dispatch orders from our warehouse (couriers come 3x a day to push orders out). Once you process your order and click ‘confirm & pay‘, after this point we can not guarantee anything. If you are quick to let us know, and we haven’t processed/packed the order (Instagram DM us ASAP @MuscleNationOfficial , our emails have a 24 – 48 hr min reply time (between 9 am – 5 pm, Monday to Friday), and we MIGHT be able to act quicker via a IG DM – no guarantee).

Like mentioned above, once you click ‘confirm & pay‘, after this point we can not guarantee anything. If the order is processing after you click ‘confirm & pay‘ or with the courier, it’s too late and we can not amend. If we can not amend the order or stop it, it will need to go through the exchange/credit process (we do not offer refunds at any stage, only in-store credit – read our EXCHANGE & RETURNS) .

If we go through an exchange, in-store credit process or reship to correct address once returned to us this will be at customers cost. We are not liable for any losses incurred if the customer has provided any incorrect details for their order or anything that happens after clicking ‘confirm & pay‘.

Please double and triple check your items, sizes and address is placed correctly.

INCORRECT OR FAULTY ITEM RECEIVED

We are sorry to hear this and we will fix this asap! Please send us an email message with your order number, name of the product you were supposed to receive and what you actually received. Please attach a photo of the incorrect item to confirm. For a faulty item, pictures of the fault or damage to the garment and further details of the problem (within 7 days of receiving your order). Unless proof that you have received an incorrect item or faulty has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.
* There is no lifetime warranty on any of our products, they are all subject to wear and tear over time and depending on how you handle and wash your items.

STILL HAVEN’T FOUND THE ANSWER YOU’RE LOOKING FOR?

Please feel free to contact us and we will be happy to help answer any questions you have!

INSTAGRAM DM @MuscleNationOfficial
EMAIL admin@musclenationofficial.com